Most installation work is planned, but pipes and fixtures do not always cooperate with the schedule. A licensed plumber handles remodel fixtures, new shutoff valves, water treatment equipment, sump and ejector pumps and the plumbing in a new build. Our dispatch line is open 24/7 to book a visit, and same-day appointments are offered when the schedule allows.
You get the price before work starts, with the scope in plain words, so a vanity swap does not turn into a surprise wall repair.
What we install and when it makes sense to call first
Most homeowners call about the same short list. Kitchen and bath faucets, toilets, vanities and tub valves all need a plumber's eye. So do outdoor spigots, washing machine boxes and drain lines for new fixtures, because a poor connection leaks inside the wall where no one can see it.
Call before you buy the fixture, not after. A plumber can check the rough-in distance, the pipe size and the shutoff you already have, and that saves a second trip to the store.
Common installs at a glance
Every home is different, but these are the checks that come up on most jobs.
| Project | What gets checked first | What it often needs |
|---|---|---|
| New kitchen or bath faucet | Hole count in the sink and supply valve condition | New supply lines, sometimes new angle stops |
| Toilet or vanity | Rough-in distance and floor flange | New wax ring and closet bolts, sometimes a drain adjustment |
| Tub or shower valve | Wall depth and access to the valve body | New valve, trim kit and a pressure test |
| Outdoor spigot or washer box | Pipe material and distance to the nearest line | New valve and a drain or backflow device |
| Whole-house shutoff | Pipe type, main valve condition and location | Full-port ball valve and a pressure check |
| Basement or addition bath | Drain slope and vent path | New drain, vent and supply lines, possibly an ejector pump |
Tell dispatch what you want installed and where. We will explain the visit and the price before any work begins.
Shutoff valves you can actually find in the dark
Every fixture should have its own shutoff valve, and the main valve should be accessible, labeled and working. In many older homes, the angle stops under sinks are original and stiff, and the main valve is a gate valve that no longer closes tightly. Gate valves wear out where the wedge meets the seat.
A quarter-turn ball valve closes fully with a small turn of the handle and is easier to use in a hurry. If you are remodeling a bath or kitchen, replace the old stops at the same time, since the wall or cabinet is open and the labor is smaller.
Water softeners, filters and conditioners
CCWSA reports that Cherokee County water is very soft, at 16 mg/L as calcium carbonate. Water counts as hard above 100 mg/L, so a softener is rarely needed for hardness here. If you are not on CCWSA, for example on a private well, your water may be different and a test will tell you.
People most often want filtration for taste, smell or a specific concern. Before buying anything, ask your utility for its annual water quality report, then test your own tap. A filter that removes chlorine taste is a different product from one that targets a particular contaminant, and a salesperson at the door cannot tell the difference for you.
If you already own a conditioner or softener and it has stopped working, we service the plumbing around it. Common causes are a clogged resin bed, a worn bypass valve, a failed control head or a drain line that has kinked. Tell dispatch the make and model and what the unit is doing.
A water softener or a filter
The two are often confused, and they solve different problems.
A softener
- Removes calcium and magnesium that cause scale
- Needs salt and a drain connection
- Matters most where water measures well above 100 mg/L
- Not usually the starting point for very soft water
A filter
- Targets taste, odor, sediment or a named contaminant
- Works at one tap or on the whole house
- Needs cartridges changed on a schedule
- Starts with a test so you buy the right type
New construction and remodel plumbing
A new build has three stages. The rough-in puts drains, vents and supply lines in place before the walls close. The top-out connects the lines through the roof, and the trim stage sets the fixtures once the finish work is done. The inspection happens between these stages, so drywall can only be hung after the rough-in passes.
Georgia's state minimum plumbing code is based on the International Plumbing Code (IPC) with Georgia amendments, and local officials decide how to apply it. If your plans move a wall, add a bath or relocate a drain, give the plumber the drawings early. Changes after the rough-in are the most expensive kind.
Sump pumps and ejector pumps
A sump pump moves groundwater out of a pit before it floods a basement or crawlspace. An ejector pump lifts wastewater from a fixture below the level of the sewer line, such as a basement bathroom. We install both, replace failing ones and check the float switch, discharge line and check valve, which are the parts that fail most often. A battery backup is worth considering because storms that fill the pit also tend to knock out power.
Gas line work starts with leaving the building
If you smell gas, hear a hiss or suspect a gas leak, leave the building right away. Do not turn any switches on or off, do not use a phone inside, and call the gas utility or 911 from outside before you call us. We do not promise a response time for gas leaks, and a plumber is not a replacement for the gas company.
For planned work, such as running a line to a range, dryer or outdoor grill, or checking a new appliance connection, we can inspect and install the piping. Pressure testing is part of the job, and gas work follows the appliance manufacturer's instructions.
How an installation visit goes
Here is the order, so you know what to expect on the day.
- 1
Walk the job
The plumber looks at the fixture location, the shutoffs, the pipe material and the access.
- 2
Agree on the scope and the price
You hear what is included, what is not, and the number, before any work starts.
- 3
Do the work and test it
Valves are checked, connections are pressure tested and fixtures are run through a full cycle.
- 4
Clean up and explain what you now have
You see where the new shutoff is and how to use it.
What affects the price of an installation
A clear price comes before work starts, and each number depends on the job. Insurance does not cover upgrades or planned improvements, so budget for them as a project.
The fixture or equipment you choose
A basic faucet and a high-end filtration system sit at very different points. You pick the level.
Access to the pipes
An open wall during a remodel makes work easier. A finished wall or slab adds labor.
Condition of existing pipes and valves
Old galvanized lines or seized valves may need replacing so the new part can seal.
Permits and inspections
Some work needs a permit and an inspection, which affects scheduling.
Scope changes along the way
Moving a drain or adding a branch grows the job, and we tell you before we go ahead.
Want your real number? Describe the project to dispatch, and we will walk you through what the visit includes.
Permits and local rules in the Holly Springs area
Permit rules vary, so ask the City of Holly Springs at 770-345-5536 if your address is inside the city. For unincorporated parts of Cherokee County, the Cherokee County Development Service Center at 770-721-7810 issues plumbing permits, and they are issued to state licensed technicians. Our plumbers are licensed and insured, and you can check any Georgia plumber's license at verify.sos.ga.gov.
If your project is in Ball Ground or elsewhere in the county, the same dispatch line takes the call. For related work, see water heater installation and repiping if old supply lines are part of the plan.
Plumbing installation questions
Do I need a softener if I live in Holly Springs?
Probably not for hardness. CCWSA reports Cherokee County water as very soft at 16 mg/L. If you are not a CCWSA customer, test your water or ask your own utility for its report before buying equipment.
How do I know what filter I actually need?
Start with a reason, like taste, odor or a specific result on a test. Read your utility's annual water quality report and test your tap. A plumber can then install the type that matches.
Can you install a new water shutoff valve at my main?
Yes. We replace old gate valves with full-port ball valves and test the line before leaving. You will need to be without water briefly while the work is done.
Does a sump pump need a backup?
If your pit fills during heavy rain, yes, a battery backup is worth considering. The power often goes out in the same storm that raises the water.
What do I do if I smell gas?
Leave the building and call the gas utility or 911 from outside. Do not switch anything on or off. Call a plumber only after the gas company says the area is safe.
Do you do new construction plumbing?
Yes, rough-in through trim, in coordination with your builder and the inspector. Share drawings early so we can flag issues before walls are closed.
Do you offer same-day installation?
Same-day appointments are offered when available. Dispatch is open 24/7 to book, and bigger jobs are scheduled after a site look.